Technical Support

Normal Problem Guide about MP3

1. Unplug USB device do not use "Safely Remove Hardware" by windows XP or "Eject" by windows 98/SE.  It's caused USB device could be not synchronized.  Please re-format the USB Device, but some time the MP3 player still error, so, please re-firmware install.

2. Why MP3 player appears in English as follows:

• Error! Please re-Format---> we advise to re-Format, if could not, please re-Firmware install

• Internal error---> we advise to re-Firmware install

• Such problems are usually man-made cause---> we advise that please do read the user manual guide before operating it

The main reasons because error are:

• They format MP3 player with FAT32 file system by mistake

• They download unmatched driver program

• They Unplug MP3 player without using "Safely Remove Hardware" by windows XP or "Eject" by windows 98/SE

3. Why some MP3 format file can't play in MP3 player, while some can?

• The main reason is that their hierarchy of the compressing format is different.  The common MP3 player support only the MP3 compressed with the third hierarchy, while those compressed in the first or second hierarchy can only play the computer, not in MP3 player.  You may also download a MP3 transferring tool from the net to transfer it to be standard MP3 format.

4. Why MP3 player's capability is quite less than what it should have?

• This case is actually in gear.  For the inside program of MP3 store in storage.  So the real storage is less.

Download Driver

Note: No need driver for windows XP/SP2

Utility Download

Manual Guide